An informational guide to choosing the correct State RERA authority, checking the project registration and deciding whether refund, delay interest, possession or compensation is being claimed.
For complaints under the Real Estate (Regulation and Development) Act, 2016, the location of the real estate project is ordinarily the starting point for identifying the competent State or Union Territory RERA authority. Delhi NCR is a geographic planning region, not a unified RERA jurisdiction. A homebuyer who lives in Delhi may need to approach UP RERA for a flat in Noida or HRERA for a flat in Gurugram; the builder's head-office location or place of signing does not by itself change the project-linked regulatory forum.
Identifying the correct regulator is only the first step. The project/phase, its registration status, the promoter's legal identity, the grievance, the relief claimed and any prior proceedings all affect the complaint route. Section 31 of the central Act permits complaints before the Authority or Adjudicating Officer, as applicable, for statutory contraventions. Read the RERA Act on India Code.
Last updated: 10 October 2026. Confirm current portal rules, fees, proceedings and notices before filing.
| Project location | Authority to check | Official source |
|---|---|---|
| Patna, Gaya or elsewhere in Bihar | Bihar Real Estate Regulatory Authority | Bihar RERA |
| Noida, Greater Noida, Ghaziabad or elsewhere in UP | Uttar Pradesh RERA | UP RERA |
| Project within National Capital Territory of Delhi | RERA, NCT of Delhi | Delhi RERA |
| Revenue district of Gurugram, Haryana | HRERA Gurugram | HRERA Gurugram |
| Faridabad, Sonipat, Panipat and other Haryana districts outside Gurugram | HRERA Panchkula | Haryana RERA central portal |
Important: These are jurisdictional starting points, not a ruling on the maintainability of a particular complaint. RERA project exemptions, registration obligations, the nature of the dispute and specific rules can require further review. An apartment in a nearby district does not automatically fall under the regulator serving the better-known neighbouring city.
Verify the promoter, project phase and the registration record on the Bihar RERA portal. For a Section 31 complaint, the official filing instructions identify Form M for the Authority and Form N for the Adjudicating Officer. The live portal currently displays a ₹1,000 complaint fee; check both the relief classification and the operative Rules and 2026 Regulations. See the Bihar filing and forms guide.
A project located in Uttar Pradesh should be checked with UP RERA, even where a buyer or promoter is based in Delhi. UP RERA lists its headquarters at Lucknow and a regional office in Greater Noida. The office or bench handling a matter is a procedural question; these are not separate State regulators. UP RERA's official website provides registered-project search, complaint registration, a separate compensation route, hearing information and a complaint user manual.
RERA NCT of Delhi is distinct from UP RERA and both Haryana authorities. It should be considered for a relevant project within Delhi's territorial limits. The Delhi Government's Land and Building Department confirms that the Regulatory Authority and Appellate Tribunal function independently. Check the current complaint portal and any legacy-filing access or migration directions; account registration alone does not establish that an older complaint has been migrated.
Haryana has a separate HRERA Gurugram for projects within Gurugram revenue district. A Gurugram mailing address on a developer's letterhead does not bring an unrelated Haryana project into Gurugram's jurisdiction. Check the project's district, promoter record, registration, any extensions and applicable HRERA Gurugram filing directions.
HRERA Panchkula covers Haryana outside Gurugram district, including Faridabad and Sonipat. A Faridabad project is therefore not automatically an HRERA Gurugram matter simply because both areas are described as Delhi NCR. Haryana's central RERA site explains the two-authority territorial split; check which portal and complaint form the relevant authority currently prescribes.
After selecting the State or district regulator, identify the relief. Under Sections 18 and 31 of the Act, the claim may concern refund with prescribed interest, interest for delayed possession while retaining the allotment, directions for compliance, or separate compensation. The Supreme Court in Newtech Promoters and Developers Pvt. Ltd. v. State of Uttar Pradesh (11 November 2021) distinguished refund and statutory delay-interest directions within the Regulatory Authority's powers from the adjudication of compensation under Sections 71–72 by the Adjudicating Officer.
Form labels and menus differ between States and can sometimes describe 'interest' too broadly. A portal dropdown is not a substitute for identifying the statutory basis of the prayer and applying binding law. Where refund and compensation are both discussed, specify each legal component separately and verify the route permitted by the Authority and current practice; do not present mutually inconsistent final reliefs as if all are automatically available together.
For a more detailed relief-specific document review, see refund versus possession and RERA complaint drafting and prayers.
First verify the exact legal name of the promoter, the registered project name, location, phase and registration ID. If the record cannot be located, review Section 3 of the RERA Act, which includes the registration requirement and statutory exemptions. A project not appearing in one portal search is not necessarily exempt, and the absence of a listing does not automatically rule out a complaint or regulatory grievance. Check whether the promoter used another name, the project falls within a different jurisdiction, registration has lapsed, or the dispute concerns an unregistered project that ought to have been registered.
Do not invent a registration number to satisfy a mandatory filing field. Review the authority's procedure for reporting non-registration, and retain the project's booking brochure, site details, sanctioned-plan references and the actual promoter identity.
The correct route depends on the nature of the grievance and the proceedings already commenced. The RERA Act preserves certain concurrent statutory remedies, but double recovery is impermissible and facts about earlier consumer complaints, settlement, orders or pending suits should be disclosed where required. Private arbitration wording in an agreement should not be treated as a blanket prohibition on all statutory RERA remedies. Title declarations, boundary disputes or complex ownership claims may need separate civil-court analysis rather than a standard builder-delay complaint.
For a worked homebuyer evidence preparation method, see documents before filing a RERA complaint. For an existing adjudicated matter, see Section 40 enforcement after an order.
No. The project's location is the starting point. For example, a Noida project ordinarily points to UP RERA even if the buyer lives in Delhi.
No. Haryana maintains two authorities: HRERA Gurugram for Gurugram district and HRERA Panchkula for the remaining districts, including Faridabad.
Refund with statutory interest and delay-interest claims generally require the Regulatory Authority route under Newtech Promoters; claims for separate statutory compensation are adjudicated by the Adjudicating Officer. The exact prayers and applicable portal process still require review.
For a project already identified by location, use the more focused guides below.
This is general information, not legal advice, advertisement or solicitation. Jurisdiction, maintainability, filings, limitation, fees, deadlines and relief are assessed on the applicable law and case record; local procedures may change. Initial contact does not create an advocate-client relationship.